Refund policy
Shipping & Returns
Effective date: October 3, 2026
Thank you for ordering from NIBBY. We appreciate your trust in us to support your cat’s daily wellbeing.
Under normal circumstances, orders are processed within 24–72 hours. Once an order has been placed and confirmed, it may not be possible to cancel or modify it once processing has begun, except where required by applicable law or at NIBBY’s discretion.
After your order has shipped, please allow approximately 7–12 business days for delivery, excluding weekends and public holidays.
Delivery timeframes are estimates only and are not guaranteed. NIBBY works with third-party logistics and delivery partners and is not responsible for delays caused by carriers, customs processing, weather, peak shipping periods, or other circumstances outside our reasonable control.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear after dispatch.
If your tracking has not updated for an extended period or your order appears significantly delayed, please contact us at:
Address Changes
Please review your shipping information carefully before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at help@nibbypet.com.
We will do our best to update your order before it enters fulfillment. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Our Returns Policy
We take care to ensure NIBBY products are prepared and packaged to a high standard, but we understand that sometimes a return may be necessary.
NIBBY offers a 30-day return policy.
You have 30 calendar days from the confirmed delivery date to request a return. If more than 30 days have passed since delivery, we may no longer be able to offer a refund or exchange.
To be eligible for a standard return:
- the product must be unused
- the product must remain sealed and unopened
- it must be in its original packaging
- it must be returned in the same condition in which it was received
- you must contact us within the applicable 30-day return period
NIBBY reserves the right to reject returns that do not meet these requirements.
To request a return, contact:
Please include your order number and reason for the return.
Do not send products back without first contacting us and receiving return instructions.
NIBBY Satisfaction Guarantee
In addition to our standard return policy, certain NIBBY products may be covered by a Money-Back Guarantee.
For NIBBY Daily Dental, eligible first-time customers may request a refund within 60 calendar days from the delivery date of their first qualifying order if they are not satisfied with their purchase.
The Guarantee applies to qualifying one-time purchases and subscription purchases made directly through nibbypet.com.
Guarantee Requirements
The following conditions apply:
- the Guarantee applies to first-time purchasers of NIBBY Daily Dental
- limited to one claim per customer or household
- applies only to purchases made directly through nibbypet.com
- does not apply to purchases made through third-party marketplaces or retailers
- refund requests must be submitted within 60 calendar days of delivery of the first qualifying order
- the Guarantee period does not reset with replacement orders or future subscription shipments
- NIBBY may request the return of unused and sealed units
- refunds are issued to the original payment method
For the purposes of this Guarantee, satisfaction is determined by the customer.
You do not need to prove that the product failed to produce a specific health, dental, clinical, or measurable result in order to request a refund, provided that you otherwise meet the eligibility requirements.
NIBBY reserves the right to refuse claims where we reasonably suspect fraud, misuse, resale activity, abuse of the Guarantee, or repeated claims from the same customer or household.
The Guarantee may be modified or withdrawn for future purchases at any time.
Return Authorization
All returns must be approved by NIBBY before being shipped back.
To begin a return or Guarantee claim, contact:
If a return is required, we will provide you with the appropriate return instructions.
Unauthorized returns may not be accepted or refunded.
If return instructions are issued and the required return is not received within 30 days, we reserve the right to close the return request.
Once an approved return is received and reviewed, any applicable refund will be issued to the original payment method.
Please allow up to 10 business days for the refund to appear after processing, depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- your order number
- a short description of the issue
- clear photos of the product and packaging
We will review the issue and provide the appropriate resolution.
Delivered but Not Received
If your tracking shows that your package was delivered but you cannot locate it, please first:
- check around your delivery location
- check with household members
- check with nearby neighbors
- contact the delivery carrier
If you are still unable to locate the package, contact us at support@nibbypet.com and we will assist you.
Refunds
Approved refunds are issued to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear on your account.
Original shipping charges may be non-refundable unless the order arrived damaged, incorrect, or otherwise eligible under applicable law.
Subscription Orders
Subscription orders are processed according to the delivery schedule selected at checkout.
Customers are responsible for managing upcoming subscription orders before they are processed.
Once a subscription order has entered processing or fulfillment, it may not be possible to cancel that shipment.
Subscription management options will be available through your customer account.
Contact Us
If you need help with a shipment, return, refund, or Guarantee claim, contact:
NIBBY Customer Care
help@nibbypet.com
We aim to respond within 1–2 business days.